Client Services Representative

Littleton, MA 01460

Posted: 07/25/2019 Employment Type: Direct Industry: Customer Service Administrator Job Number: 3973086
The Client Services Specialist handles incoming and outgoing customer service functions. This position requires the ability to accurately and efficiently handle heavy call volume communicating tactfully and professionally with patients and their family members, various healthcare professionals and institutions, as well as field sales representatives. Provide excellent customer service resolving issues in a timely, professional and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive our client's products with the least financial impact on them. Participate in the Customer Service effort using Nexternal OMS and Salesforce. Timely and accurate order processing of orders. Researching and resolving client issues that relate to the order process . Establishing new client accounts. Distributing informational materials to clients and institutions . Maintaining and updating client information. Maintaining files for wholesale and institutional orders. Maintaining and updating customer service data base. Facilitating insurance authorizations. Processing Sample Requests submitted by clients, dietitians and Territory Managers . Daily order review and Credit Card processing in OMS. Ability to make outbound sales calls . Communicating customer concerns, complaint and inquiries internally . Maintaining and safe-guarding information with regards customer information and internal communication. Adhering to all company SOPs with regards quality and safety . Other duties as assigned. QUALIFICATIONS: High School Diploma or equivalent required; College degree a plus. 3 plus years customer service experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries. Working knowledge of commercial and state payers claim processing and procedures (including Medicare, Medicaid and WIC) Medical Terminology and/or Clinical Nutrition knowledge a plus. Proficient in Microsoft Office Suite including Excel skills required. Order management system experience required; Nexternal OMS and Salesforce experience a plus. Strong written and oral communications skills required. Knowledge of HIPAA and the ability to maintain confidential information security relative to all company s proprietary information. Must be results and people-orientated having the ability to balance business and relationshipconsiderations. Ability to multi-task, with strong detail orientation to ensure accurate order entry. Ability to communicate effectively through written and oral communications. Ability to be dependable, punctual, and demonstrate a strong work ethic, along with willingness to share and communicate with team members. Ability to interact well with other staff members and in alignment with company s overall goals is required. Ability to get along with diverse personalities at all organizational levels; tactful, mature and flexible. Ability to perform multi-faceted projects in conjunction with day-to-day activities. Ability to think analytically and to assist with new initiatives which support and enhance the organizational mission and values. Ability to successfully function and accurately manage workflow during high volume, critical situations. Ability to take proactive steps to prepare for critical situations . Detailed oriented with a strong mathematical aptitude

Michael Splann
Staffing Manager

Michael specializes in direct hire placements as a Staffing Manager with The Panther Group.   His favorite part of the job is getting to work with candidates through every step of the process in order to find the perfect fit for them.  In his free time, Michael enjoy playing guitar and attending concerts. 


Fun Fact:  Michael had the opportunity to study abroad in Rome, Italy for one semester in College! 

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