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Client Technology Specialist 2

Augusta, ME 04330

Posted: 09/19/2024 Employment Type: Contract Industry: Help Desk Job Number: 42422 Pay Rate: 33.70

Job Description

The Panther Group is a national staffing firm that specializes in connecting talented professionals with job opportunities across various industries, including information technology, engineering, life sciences, and finance. We are focused on building relationships and understanding the career goals and job requirements of both candidates and employers, rather than simply matching candidates to available positions.

We have a client who is looking for an experienced Client Technology Specialist, who is passionate about providing excellent desktop computer support.  The role requires troubleshooting skills of operating systems and understands software vulnerability plus ugrades/software patching.  A team player with fantastic communication, organizational and written skills is a must with experience using ticket systems to organize the stakeholder requests.

The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required. 

• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures. 
• Remove unsupported or vulnerable software from end users' computers. 
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken. 

Top 3 Skills:
Hardware/Software troubleshooting 
customer service 
self-motivated/directed 

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About Augusta, ME

Ready to take the next step in your career? Explore our job opportunities in and around Augusta, Maine! Nestled in the heart of New England, Augusta offers a perfect blend of countryside charm and vibrant city life. With its rich history, breathtaking landscapes, and proximity to the beautiful Kennebec River, Augusta provides endless opportunities for personal and professional growth. Enjoy the local cuisine at favorites like Red Barn, discover art at the Harlow Gallery, catch a show at the historic Augusta Colonial Theater, or immerse yourself in nature at the nearby Capitol Park. Join us in Augusta, ME, where every career path leads to adventure and success. Start your journey today!
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