Contact Tracer (Work From Home)

Jersey City, NJ 07303

Posted: 06/30/2020 Employment Type: Contract Industry: CSR Job Number: 4570115

Job Description

********************Candidates Must Be Located in New Jersey******************************

The Contact Tracer will use a client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures. They will also comply with Department training regarding confidential information related to personal information.

Work in collaboration with the Case Investigator from the local health department (LHD).

Call contacts of newly diagnosed cases.

Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collect and record information on symptoms and needs into the CRM with accuracy.

Provide contacts with approved information about NJ isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

Maintain daily contact with Team Supervisor.

Minimum Qualifications:

High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.

Must be a NJ State resident.

Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.

Employment is contingent on completion of a background check.

Preferred Skills:

Ability to exhibit a professional, positive attitude and independent work ethic.

Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.

Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.

Excellent organizational and communication skills.

Sound judgment required.

Ability to handle confidential information with discretion and professionalism.

Proficiency with computers and data entry into electronic tracking systems.

Meet Your Recruiter

Delsin Grubbs
Senior Recruiter

Delsin began working with The Panther Group in 2007. He left for a few years, then returned as a recruiter in 2013 after coaching high school football and winning a state championship with that team. He is father to a 14-year-old sophomore in high school.

Delsin loves all food, but eats sushi 2-3 times a week.

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