Customer Service Representative

New York, NY 10004

Posted: 12/29/2020 Employment Type: Contract Industry: CSR Job Number: 4892810

Job Description

Provide customer service assistance for the State of New York Department of Health, answering inquiries related to the vaccine for COVID-19 such as availability, scheduling and eligibility.

Duties / Responsibilities:

Work with customers to access government-sponsored programs and receive program services.

Interact with program participants on a regular, daily basis.

Educate customers on program services and eligibility requirements.

Exhibit advanced programmatic knowledge and is able to assist customers throughout any/all phases of the application process, from enrollment through the awarding of benefits and services.

Work with customers to meet and achieve program goals and/or maintain program services and eligibility.

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.

Follow standard operating procedures to ensure consistency and accuracy.

Address customers inquiries and resolve problems to ensure that appropriate changes are made.

Refer unresolved customer grievances to designated departments for further investigation.

Communicate with supervisor regarding any potential needs or concerns.

Perform data entry accurately.

Perform other duties as assigned by management.

Education / Experience:

High School diploma or equivalent

6 months - 2 years of experience

Strong data entry and telephone skills

Meet Your Recruiter

James Donovan
Manager, Strategic Accounts

James has been going the extra mile for both candidates and clients since joining The Panther Group in 2009. When not at work, he spends his time having adventures with his two sons.

Fun Fact: James once had to shave his head when he lost a wager with a former Panther colleague that the Bruins would beat the Canadians in the playoffs.

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