Customer Support Representative (Remote – Contract)
Location: Remote (Central Time Zone hours preferred) Job Type: Contract / Seasonal Assignment Pay Rate: $22/hour Schedule: Monday–Friday, 8:30 AM–5:00 PM Central Time Assignment Length: Through approximately October 2026 Start Date: ASAP
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We are seeking multiple Customer Support Representatives to join a fast-paced, collaborative support team for a seasonal project. This fully remote opportunity is ideal for professionals who are tech-savvy, customer-focused, and comfortable managing inquiries through phone, email, and chat platforms.
This role supports customers using educational technology products and requires strong communication skills, reliability, and the ability to navigate multiple systems in a remote environment. Key Responsibilities
Respond to customer inquiries via phone, email, chat, and support platforms
Assist users with login issues, account access, and license availability
Support onboarding and account setup for new and renewing customers
Help manage student, staff, and class rostering within customer systems
Troubleshoot customer issues related to assessments, reporting, and data access
Maintain accurate and timely documentation within CRM systems
Escalate complex technical or onboarding issues as needed
Provide professional and personable customer communication while meeting service-level expectations
Conduct outbound follow-up regarding renewals and account updates when required
Required Qualifications
Prior customer service or customer support experience
Strong computer literacy and technical aptitude
Experience working with CRM systems (Salesforce experience preferred but not required)
Comfortable using remote collaboration tools such as Zoom and Microsoft Teams
Excellent written and verbal communication skills
Ability to work independently in a remote environment
Strong reliability, professionalism, and customer presence
Preferred Qualifications
Experience in education, EdTech, or K–12 environments
Data processing or data management experience
Salesforce reporting/dashboard experience
Account management or customer onboarding experience
SharePoint experience
Additional Information
Equipment and system access will be provided prior to start
Paid training will include systems, policies, procedures, and overall role onboarding
Candidates located in the Midwest or Western U.S. are strongly preferred due to scheduling alignment
This is a contract-only opportunity, though strong performers may be considered for future openings if available
Come join our team in vibrant Oxford, Massachusetts! Located in the heart of Worcester County, this charming town offers a perfect blend of small-town charm and big-city opportunities. With close proximity to the bustling city of Boston, the breathtaking beauty of the Blackstone River Valley, and the historic charm of the Old Sturbridge Village, Oxford is a treasure trove of cultural and recreational delights. Enjoy exploring the local art scene at the Worcester Art Museum, catch a show at the Hanover Theatre for the Performing Arts, or indulge in delicious New England cuisine at one of the many quaint cafes and restaurants. Join us in discovering the endless career growth possibilities in this enchanting region – browse our job listings today!
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