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Customer Account Specialist

N Attleboro, MA 02763

Posted: 05/21/2024 Employment Type: Direct Hire Job Number: 41965 Pay Rate: 62,000

Job Description

The Panther Group is looking for motivated individuals to join the team as a Customer Account Specialist working for a local manufacturing leader in machine automation. Apply NOW!

Job Summary
The job responsibility will include building relationships with our customers and collaborating with internal teams to solve challenging customer needs.  You will utilize our processes and technology to manage shipments and communicate updates to the customer and our internal teams.  You will be partnered with our sales professionals to manage the customer’s account from order entry through shipment, proactively addressing changes to meet on-time delivery and quality customer metrics.

DUTIES AND RESPONSIBILITIES
  • Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
  • Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
  • Meeting all internal customer SLA’s
  • Uses analytical skills to convert customer data into 
  • Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
    • Directly support outside sales with dedicated customer base
    • Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions 
  • Proactive quote, order, and customer management 
    • Quoting products and services including product selection understanding and additional product recommendations
    • Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.
    • Order entry / data entry into ERP System
    • Identity and add prospects within assigned territory to assist with company sales initiatives.
    • Outbound follow up on new leads.
  • Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.
    • Recognize industry trends that may impact customer needs and continued sales. 
    • Ability to generate, review and analyze reports related to customer sales activities related to the above 
    • Command of technical understanding/aptitude for products offered. 
    • Proactive promotion of customer incentives that align with the sales strategy.
    • Upsell customers additional complimentary products and solutions.
    • Continuous training on technical product competencies and technical advancements.

EDUCATION AND EXPERIENCE
  • High school diploma required; 4-year degree preferred but not required with adequate experience.
  • Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
  • Industrial experience required
  • Distribution experience preferred
  • Ability to work in a high volume, fast paced business

 

Meet Your Recruiter

Ashley Dineen

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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About N Attleboro, MA

Ready to take the next step in your career? Explore rewarding job opportunities in the vibrant area surrounding North Attleborough, Massachusetts. Nestled in Bristol County, this charming town offers a perfect blend of small-town charm and big-city amenities. With proximity to Providence, RI, and Boston, MA, North Attleborough provides excellent growth prospects and a dynamic job market. Enjoy the picturesque scenery of Capron Park Zoo, the local art scene at the Attleboro Arts Museum, and catch a game at the legendary Fenway Park cheering for the Boston Red Sox. Sample the local flavors at eateries like Morin's Diner and Luciano's Ristorante, fostering a unique culinary experience. Don't miss out on the incredible job listings waiting for you in North Attleborough – your dream career may be just around the corner!
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