Customer Care CSR
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
Providing exceptional customer service
Perform account maintenance and other account changes.
Assist in the reduction of Production backlog.
Contact customers for additional account information.
Prepare reports to include daily Walk-In Report
Audit work for accuracy
Cash out and prepare deposit at end of shift.
Assist in opening and closing the office as needed.
1-2 years customer service experience
Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Adapt quickly, efficiently, and positively to various projects assigned.
Works well in a fast-paced, multi-task-oriented environment.
Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
Must be fully vaccinated and be willing to take a drug test.