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Customer Care Rep

Ludlow, MA 01056

Posted: 03/01/2023 Employment Type: Contract Industry: CSR Job Number: 39737

Job Description

Customer Care CSR 
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities: 
  • Providing exceptional customer service
  • Process applications
  • Perform account maintenance and other account changes.
  • Assist in the reduction of Production backlog.
  • Contact customers for additional account information. 
  • Prepare reports to include daily Walk-In Report 
  • Audit work for accuracy 
  • Cash out and prepare deposit at end of shift. 
  • Assist in opening and closing the office as needed.  
Required Skills: 
  • 1-2 years customer service experience 
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. 
  • Adapt quickly, efficiently, and positively to various projects assigned. 
  • Works well in a fast-paced, multi-task-oriented environment. 
  • Must be flexible to work various shifts between 7AM – 7PM with rotating weekends. 
  • Must be fully vaccinated and be willing to take a drug test.
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