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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
18.00
HOUR
true
Donnarae Szaban
Customer Care Rep
Posted: 11/02/2023
2023-11-02
2024-05-30
Employment Type:
Contract To Hire
Industry: CSR
Job Number: 40966
Pay Rate: 18.00
Job Description
Customer Care CSRÂ
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.Â
- Prepare reports to include daily Walk-In ReportÂ
- Audit work for accuracyÂ
- Cash out and prepare deposit at end of shift.Â
- Assist in opening and closing the office as needed. Â
- 1-2 years customer service experienceÂ
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.Â
- Adapt quickly, efficiently, and positively to various projects assigned.Â
- Works well in a fast-paced, multi-task-oriented environment.Â
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.Â
- Must be fully vaccinated and be willing to take a drug test.
Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
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