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Customer Care Rep
Natick, MA 01760 US
Job Description
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.
- Prepare reports to include daily Walk-In Report
- Audit work for accuracy
- Cash out and prepare deposit at end of shift.
- Assist in opening and closing the office as needed.
- 1-2 years customer service experience
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task-oriented environment.
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
- Must be fully vaccinated and be willing to take a drug test.
Meet Your Recruiter
Ashley Aguiar
Ashley comes with 8+ years of managing and growing client relationships as well as an active candidate base to find the best match for both! Ashley strives to go above and beyond and think out of the box when necessary. She enjoys meeting new people and becoming a reliable resource for them in the present and future.
