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Customer Care Representative

Auburn, MA 01501

Posted: 11/02/2023 Employment Type: Contract To Hire Industry: CSR Job Number: 40967 Pay Rate: 16.50

Job Description

Job Description: 

Under the direction of the Satellite Office Supervisor/Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the program. The CSR is responsible for all account maintenance involving walk-in customers. The CSR scans the work for accuracy, and ensures all required information is provided. The CSR will open new accounts, make payments, change account information, recertify accounts, test and replace transponders, and respond to patron requests. 
Essential Duties and Responsibilities: 

  • Providing exceptional customer service and efficiently handling patron issues 

  • Process applications for walk-in patrons 

  • Perform account maintenance and other account changes via database 

  • Assist in the reduction of Production backlog (i.e. web applications, etc.) 

  • Contact customers for additional account information 

  • Prepare reports to include daily Walk-In Report 

  • Audit work for accuracy 

  • Cash out and prepare deposit at end of shift 

  • Assist in opening and closing the office as needed  

Required Skills: 

  • 1-2 years customer service experience 

  • Flexibility in scheduling 

  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills 

  • Adapt quickly, efficiently, and positively to various projects assigned 

  • Works well in a fast-paced, multi-task environment 

  • Must remain professional under every circumstance with patrons and staff members 

  • Must maintain a good attendance record 

  • Must be flexible to work various shifts between 7AM – 7PM with rotating weekends. 
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