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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
16.50
HOUR
true
Job Description:
Under the direction of the Satellite Office Supervisor/Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the program. The CSR is responsible for all account maintenance involving walk-in customers. The CSR scans the work for accuracy, and ensures all required information is provided. The CSR will open new accounts, make payments, change account information, recertify accounts, test and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
Required Skills:
Customer Care Representative
Auburn, MA 01501 US
Posted: 02/23/2023
2023-02-23
2023-04-22
Employment Type:
Contract To Hire
Industry: CSR
Job Number: 39709
Pay Rate: 16.50
Job Description
Job Description:
Under the direction of the Satellite Office Supervisor/Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the program. The CSR is responsible for all account maintenance involving walk-in customers. The CSR scans the work for accuracy, and ensures all required information is provided. The CSR will open new accounts, make payments, change account information, recertify accounts, test and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
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Providing exceptional customer service and efficiently handling patron issues
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Process applications for walk-in patrons
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Perform account maintenance and other account changes via database
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Assist in the reduction of Production backlog (i.e. web applications, etc.)
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Contact customers for additional account information
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Prepare reports to include daily Walk-In Report
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Audit work for accuracy
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Cash out and prepare deposit at end of shift
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Assist in opening and closing the office as needed
Required Skills:
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1-2 years customer service experience
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Flexibility in scheduling
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Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills
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Adapt quickly, efficiently, and positively to various projects assigned
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Works well in a fast-paced, multi-task environment
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Must remain professional under every circumstance with patrons and staff members
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Must maintain a good attendance record
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Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
