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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
18.00
HOUR
true
Customer Care Representative
Posted: 05/01/2024
2024-05-01
2024-08-25
Employment Type:
Contract To Hire
Industry: CSR
Job Number: 41858
Pay Rate: 18.00
Job Description
Customer Care CSRÂ
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.Â
- Prepare reports to include daily Walk-In ReportÂ
- Audit work for accuracyÂ
- Cash out and prepare deposit at end of shift.Â
- Assist in opening and closing the office as needed. Â
- 1-2 years customer service experienceÂ
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.Â
- Adapt quickly, efficiently, and positively to various projects assigned.Â
- Works well in a fast-paced, multi-task-oriented environment.Â
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.Â
- Must be fully vaccinated and be willing to take a drug test.
Meet Your Recruiter
Jake Carroll
Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group.
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