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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
18.00
HOUR
true
Donnarae Szaban
Customer Care Representative
Posted: 05/01/2024
2024-05-01
2024-08-26
Employment Type:
Contract To Hire
Industry: CSR
Job Number: 41859
Pay Rate: 18.00
Job Description
Customer Care CSRÂ
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
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Essential Duties and Responsibilities:Â
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.Â
- Prepare reports to include daily Walk-In ReportÂ
- Audit work for accuracyÂ
- Cash out and prepare deposit at end of shift.Â
- Assist in opening and closing the office as needed. Â
- 1-2 years customer service experienceÂ
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.Â
- Adapt quickly, efficiently, and positively to various projects assigned.Â
- Works well in a fast-paced, multi-task-oriented environment.Â
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.Â
- Must be fully vaccinated and be willing to take a drug test.
Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
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Ready to kickstart your career in the enchanting town of Saugus, Massachusetts? Nestled just a stone's throw away from Boston, this vibrant area offers a perfect blend of rich history and modern opportunities. With iconic landmarks like the picturesque Breakheart Reservation and delectable local cuisine such as the famous Saugus Wings, this region promises a unique cultural experience like no other. Explore job opportunities near renowned art galleries like the Saugus Iron Works National Historic Site or catch a performance at the beautiful Fox Hill Yacht Club Theatre. Join us in embracing the irresistible charm and endless growth possibilities that Saugus has to offer. Discover your next career move with us today!
