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Customer Care Representative

Saugus, MA 01906

Posted: 03/31/2026 Employment Type: Contract To Hire Industry: CSR Job Number: 44343 Pay Rate: 18.00

Job Description

Customer Care CSR 
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
 
Essential Duties and Responsibilities: 
  • Providing exceptional customer service
  • Process applications
  • Perform account maintenance and other account changes.
  • Assist in the reduction of Production backlog.
  • Contact customers for additional account information. 
  • Prepare reports to include daily Walk-In Report 
  • Audit work for accuracy 
  • Cash out and prepare deposit at end of shift. 
  • Assist in opening and closing the office as needed.  
Required Skills: 
  • 1-2 years customer service experience 
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. 
  • Adapt quickly, efficiently, and positively to various projects assigned. 
  • Works well in a fast-paced, multi-task-oriented environment. 
  • Must be flexible to work various shifts between 7AM – 7PM with rotating weekends. 
  • Must be fully vaccinated and be willing to take a drug test.
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Meet Your Recruiter

Kelci Norton

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About Saugus, MA

Ready to kickstart your career in the enchanting town of Saugus, Massachusetts? Nestled just a stone's throw away from Boston, this vibrant area offers a perfect blend of rich history and modern opportunities. With iconic landmarks like the picturesque Breakheart Reservation and delectable local cuisine such as the famous Saugus Wings, this region promises a unique cultural experience like no other. Explore job opportunities near renowned art galleries like the Saugus Iron Works National Historic Site or catch a performance at the beautiful Fox Hill Yacht Club Theatre. Join us in embracing the irresistible charm and endless growth possibilities that Saugus has to offer. Discover your next career move with us today!