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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
19.00
HOUR
true
Donnarae Szaban
Customer Care Representative
Posted: 08/28/2023
2023-08-28
2023-10-22
Employment Type:
Contract
Job Number: 40630
Pay Rate: 19.00
Job Description
CUSTOMER CARE REPRESENTATIVE
JOB DESCRIPTION
The Panther Group has an immediate need for several CUSTOMER CARE REPRESENTATIVES for our client, a large financial institution in the Stevens Point, Wisconsin area. Â
This is a full-time longer term contract position working Monday – Friday standard business hours.Â
**Eligible candidates must open to commute to Stevens Point, WI**
JOB RESPONSBILITIES
QUALIFICATIONS / REQUIREMENTS
Â
JOB DESCRIPTION
The Panther Group has an immediate need for several CUSTOMER CARE REPRESENTATIVES for our client, a large financial institution in the Stevens Point, Wisconsin area. Â
This is a full-time longer term contract position working Monday – Friday standard business hours.Â
**Eligible candidates must open to commute to Stevens Point, WI**
JOB RESPONSBILITIES
- As a Customer Care Representative you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center. This person will:
- Respond to customer’s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
- Provide quality service as a differentiator for our company to retain current customers and attract new business.
- Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.
- Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.
- Protect the bank and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines.
QUALIFICATIONS / REQUIREMENTS
- General banking with knowledge of bank policies, procedures and products required.
- Experience:Â 1-2Â years of customer service, banking, food service, retail, insurance, telemarketing and or sales experience.
- Associate degree or equivalent combination of education and experience
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Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
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Start your journey to a fulfilling career in Stevens Point, Wisconsin! Nestled in the heart of the state, this vibrant community offers a perfect balance of small-town charm and big-city amenities. With renowned art galleries like the Scarabocchio Art Museum, lively theaters like the Lettie Jensen Community Center, and outdoor destinations like Lake Pacawa Park, there's always something exciting to explore. Indulge in the local cuisine at celebrated restaurants like Mikey's Neighborhood Bar & Grill, or catch a game to cheer on the multi-sport championship-winning teams at the University of Wisconsin-Stevens Point. Discover why Stevens Point is not only a great place to work but also a wonderful place to call home. Explore our job openings now and kickstart your career in this dynamic and welcoming community.
