The Panther Grouphttps://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.pnghttps://www.thepanthergrp.comhttps://www.thepanthergrp.comUSD112000YEARtrue
Our client, a leading technology manufacturer, is seeking a Quality Specialist with strong technical expertise. This role will focus on managing and improving the return merchandise process, addressing customer product issues, and supporting internal quality efforts.
Key Responsibilities:
Review and process customer return requests, ensuring compliance with company policies.
Provide timely, clear communication to customers regarding return status and resolutions.
Support failure analysis of returned products and guide engineering teams in root cause analysis and technical reporting.
Collaborate with customer support and engineering teams to resolve field issues.
Analyze and report the return request process and performance metrics
Work cross-functionally with quality and manufacturing teams to drive corrective and preventive actions.
Align quality initiatives with production goals to improve product performance and cost efficiency.
Discover exciting job opportunities around Andover, Massachusetts, with our expert staffing assistance! Nestled in the heart of the Bay State, Andover offers a blend of historic charm and modern amenities that make it an ideal place to grow your career. With proximity to Boston and the stunning beauty of Harold Parker State Forest nearby, Andover provides a perfect balance of urban convenience and natural retreats. Explore the area's rich history at the Addison Gallery of American Art, catch a show at the Andover Historical Society or enjoy a game cheering for the New England Patriots at Gillette Stadium. Embrace a vibrant community, delectable local cuisine, and endless opportunities for professional advancement. Begin your journey to success in Andover today!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
