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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
45000
YEAR
true
John Sabbagh
Customer Relations Specialist
Posted: 01/04/2024
2024-01-04
2024-03-15
Employment Type:
Direct Hire
Job Number: 41231
Pay Rate: 45,000
Job Description
The Panther Group is looking for motivated individuals to join the team as a Customer Relations Specialist working for a local manufacturer.
Description
The Customer Relations Specialist reports to the Service & Parts Manager and will be in Lakewood Ranch, FL, to support all aspects of our field service, spare parts, equipment build, and training activities.
Once core responsibilities are mastered, the role allows growth opportunities. These opportunities could include managing RAS projects, supporting tradeshows, and assisting the sales and marketing teams in scheduling, content, and presentations.
Core responsibilities:
Role Development Opportunities:
Competencies (knowledge, skills & abilities)
Required education and experience.
Description
The Customer Relations Specialist reports to the Service & Parts Manager and will be in Lakewood Ranch, FL, to support all aspects of our field service, spare parts, equipment build, and training activities.
Once core responsibilities are mastered, the role allows growth opportunities. These opportunities could include managing RAS projects, supporting tradeshows, and assisting the sales and marketing teams in scheduling, content, and presentations.
Core responsibilities:
- Provide a central point of communication for our customers when they require assistance with the machine parts, remote or onsite service, or training.
- Track and process spare parts orders. Activities include consolidation of parts, completion of transactions in computer software, packaging of product, and creation of shipping documentation to ensure on-time delivery to the customer.
- Perform CRM administrative work such as data management, list uploading, list cleansing, dashboard creation, and reports, as needed.
- Provide timely, concise answers to our customers based on technical knowledge and documentation available or funnel it to the appropriate team members for the information required for a response.
- Provide quotations to our customers that are costed to meet or exceed the margins and follow up with the customer as necessary.
- Upsell remote and onsite services for the customer to expand their view of us as the complete solutions provider.
- Request and track information, samples, budgets, project timing, etc., from customers to enable the creation of quotes.
- Follow up on sales leads as directed.
- Coordinate offsite customer installation activities and Site Acceptance Tests (SAT) to ensure the same quality and timeliness with which our equipment is built.
- Ensure supporting comprehensive documentation has been created for our records post installation.
Role Development Opportunities:
- Handle specific projects as assigned.
- Local/customer or trade show travel.
- Assist the sales and marketing teams with the creation of routine emails, scheduling, and other administrative activities as needed.
- Assist with the preparation of sales and marketing presentations.
- Support trade shows, via planning, machine delivery logistics, booth, and booth coverage, as well as any additional tasks to ensure a successful showing.
Competencies (knowledge, skills & abilities)
- Proficient in using Microsoft Excel, Word, and PowerPoint Required.
- Attention to detail and superior organization is a must.
- Proactive and able to work both collaboratively and independently.
- Professional verbal and written communication skills.
- Ability to meet project deadlines and exceed key performance indicators.
- Flexible attitude, ability to perform under pressure, comfortable in fast-paced high growth start-up environment.
- Excellent time management skills.
- A commitment to quality and a thorough approach to the work.
- Ability to work evenings and weekends as needed to support trade shows.
Required education and experience.
- Undergraduate degree preferred.
- Minimum two years’ experience in a technology company administrative role.
- Experience with HubSpot or other CRM software programs preferred.
- The ability to read and comprehend component and assembly technical drawings is a plus.
Meet Your Recruiter
John Sabbagh
Recruiting Manager
John Sabbagh has over 10 years of recruiting experience. Starting his career as an Entry Level Recruiter at Panther, our candidates find him genuine and great resource to their career search!
Fun Fact: John is a sports fanatic, he plays in horseshoe and cornhole leagues and loves fantasy football.
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Ready to take your career to new heights? Explore job opportunities in the vibrant Lakewood Ranch, Florida area with us. Nestled in the Sunshine State, Lakewood Ranch offers a blend of picturesque landscapes, top-rated schools, and a thriving arts scene. From the bustling Main Street filled with boutique shops and restaurants to the nearby Nathan Benderson Park renowned for its rowing events, this region boasts a unique charm that appeals to both professionals and families. With access to world-class golf courses, galleries like the Art Uptown Gallery, and the exciting Sarasota Film Festival, there's no shortage of opportunities for growth and enrichment here. Dive into our job listings today and discover the exciting possibilities waiting for you in Lakewood Ranch!
