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Customer Service Agent (Financial Services)

Salem, NH 03079

Posted: 05/03/2024 Employment Type: Contract To Hire Job Number: 41870 Pay Rate: 18.00

Job Description

The Panther Group has an immediate need for a Collections Customer Service Agent for our client in the Portsmouth, NH area.  

POSITION SUMMARY:
The Financial Services - Customer Service Agent (CSA) is responsible for collecting delinquent funds on high-balance accounts for third-party collection. They oversee the management of 400+ accounts that correspond to a specific client; including the daily calling and contacting of each account until the matter is resolved.

ESSENTIAL FUNCTIONS:
  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state and local debt collection laws.
  • Comprehends and executes verbal and written directions from supervisors and managers.
  • Attains a level of knowledge about clients’ loan programs and converses with customers in an intelligent and professional manner.
  • Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc.) along with company paid sites (Accurint).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
  • Ability to maintain consistent and regular attendance in accordance with an established schedule.
  • Ability to work onsite/in-office in accordance with department policies and procedures.

QUALIFICATIONS:
  • Prefer one or more years of general collection experience with a collection agency.
  • Strong interpersonal and verbal communications skills.
  • Strong negotiation skills; motivated and goal-oriented.
  • Basic math and writing skills.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
  • Previous Skip Tracing experience is highly preferred.


EDUCATIONAL REQUIREMENTS:
  • High School diploma (GED acceptable) or equivalent work experience.

Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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About Salem, NH

Embark on your career journey in the vibrant city of Salem, New Hampshire! Nestled in the heart of Rockingham County, this charming area offers a mix of historic landmarks, picturesque parks, and a thriving arts and culture scene. With job opportunities ranging from tech to healthcare, Salem presents a myriad of growth possibilities for job seekers. Explore positions with top companies while enjoying the scenic beauty of Canobie Lake Park, catching a show at the historic Salem Town Hall, or sampling local favorites like clam chowder at bustling downtown eateries. Don't miss out on joining the dynamic workforce in Salem and experience all this captivating city has to offer!
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