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Customer Service Agent

Portsmouth, NH 03801

Posted: 04/03/2024 Employment Type: Contract To Hire Job Number: 41756 Pay Rate: 18.00

Job Description

The Panther Group has an immediate need for a Collections Customer Service Agent for our client in the Portsmouth, NH area.  

POSITION SUMMARY:
The Customer Service Agent (CSA), interacts with our clients’ customers in an effort to negotiate the best possible payment arrangements and/or identify and resolve disputes relative to the obligation due.

ESSENTIAL FUNCTIONS:
  • Utilizes a Manual Call Launcher (MCL) to initiate and handle outgoing calls.
  • Maintains a professional and customer-friendly manner with each account.
  • Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
  • Handles outgoing calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
  • Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
  • Identifies disputes promptly and ensures proper resolution.
  • Participates in various problem-solving and decision-making activities, as required.
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships with their team and other departments to help achieve department/company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
  • Ability to maintain a consistent and regular attendance in accordance with an established schedule.              
  • Ability to work onsite/in-office and in accordance with our client and their department policies and procedures.

QUALIFICATIONS:
  • Preferably 2+ years of customer service experience in a service-related industry.
  • Bilingual/multilingual skills are desirable.
  • Strong interpersonal skills and able to communicate effectively in writing, and verbally (in person/or via phone), with supervisors, managers and customers.
  • Able to execute verbal and written directions from the supervisors and managers.
  • Able to read and interpret information in written form and from a computer monitor regarding clients, consumers, policies and procedures, laws, and company memos.
  • Able to operate various equipment and computer systems requiring manual and visual dexterity, and hand/eye coordination (i.e. typing/keyboarding).
  • Basic math and writing skills.
  • Moderate typing skills required (35 wpm).
  • Successful completion of a company-sponsored one-week training program.
  • Coachable: receptive to feedback, willing to learn, responsive to change and embraces continuous improvement.
  • Ability to speak, read and write clearly and concisely in English.

EDUCATION REQUIREMENTS:
  • High school diploma or GED equivalent required.

Meet Your Recruiter

William Romano

Bill is a Recruiting Manager with Panther Professional team. He has extensive experience working with and the recruitment of a large array of professionals including contract accounting, finance and bookkeeping professionals. Panther's Professional division can help you find the talent you need!

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About Portsmouth, NH

Discover exciting job opportunities in the vibrant Portsmouth, New Hampshire area today! Located on the beautiful Seacoast, Portsmouth boasts a rich history, picturesque landscapes, and a thriving arts scene. Home to iconic landmarks like the historic Strawbery Banke Museum and Prescott Park, this charming coastal city offers a unique blend of culture and opportunity for career growth. With its renowned local cuisine, diverse art galleries, live theaters, and outdoor recreation at places like Great Bay National Wildlife Refuge, Portsmouth is an enticing place for job seekers to build their careers. Explore our job listings in this enchanting region and take the next step towards a fulfilling career in Portsmouth!
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