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Customer Service Lead

Dover, DE 19904

Posted: 11/13/2023 Employment Type: Contract To Hire Job Number: 41005 Pay Rate: 15.00

Job Description

Job Title: Customer Service Lead
Location: On-Site Delaware

The Panther Group has an immediate need for a Customer Service Lead in the Dover, Delaware area. 

Summary:  Under the direction of the Customer Service Supervisor, the Customer Service Lead is primarily responsible to assist the Customer Service Representatives in their daily duties to resolve questions/issues that arise. The Call Center work lead will train and monitor the daily activities and projects of the Customer Service staff.  The Lead will assist the supervisor in the training of Customer Service Representatives and the monitoring of daily activities, projects and tasks of the customer service staff under their direction.  The Lead will assist their supervisor in achieving the directives and performance standards of their department.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned

Education:  High school diploma or general education degree (GED).

Experience:  Typically requires a minimum of 2 - 4 years of related experience.

Language Skills:  Bi-lingual fluency in English and Spanish preferred.


Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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