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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
14.00
HOUR
true
Job Description:
Pay Rates:
English:Â Â $13.00/hour
Spanish Bilingual: $14.00/hour
Hours
Must be available between 9:15 am - 6:15 PM EST
Stephanie Gomez
Customer Service Representative - Remote
Posted: 09/06/2023
2023-09-06
2023-10-22
Employment Type:
Contract
Industry: Customer Service Representative
Job Number: 40663
Pay Rate: 14.00
Job Description
Job Description:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.Â
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Pay Rates:
English:Â Â $13.00/hour
Spanish Bilingual: $14.00/hour
Hours
Must be available between 9:15 am - 6:15 PM EST
- Training will be 3 weeks 9 – 5:30 + nesting will be 2 - 3 weeks
Meet Your Recruiter
Stephanie Gomez
Recruiting Manager
Stephanie's leads the way within Panther's Strategic Account team, placing Administrative, Customer Service, HR and other professional talent across the United States. Stephanie loves the fast pace environment of the recruiting industry and always goes above and beyond for both her clients and candidates!
FUN FACT: Stephanie has travelled to 12 countries and recently acquired a new hobby of assembling 1,000 piece puzzles!
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