Customer Service Representative

Atlanta, GA 30341

Posted: 09/06/2019 Employment Type: Contract Industry: CSR Job Number: 4062089
JOB DESCRIPTION:
  1. Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state s online application system.
  2. Requires accurate keying of member s information into the state s database.
  3. Maintains updated knowledge of all Medicaid managed care program information, and policies and procedures and program changes.
  4. Remains courteous, helpful, and sensitive to consumer needs at all times.
  5. Remains unbiased and maintains consumer confidentiality.
  6. Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.
  7. Conducts research and follows up on problematic cases as needed.
  8. Performs other duties as may be assigned by management.
EDUCATION/EXPERIENCE: Associate s degree or relevant years of experience preferred; High school diploma or GED required; two years of human services and or customer service experience and knowledge of the community to be served desirable; preferred qualifications included background in eligibility determination or a related field; ability to deal effectively with enrollees and potential enrollees; ability to interact courteously and effectively with culturally diverse populations; strong organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; bi-lingual capabilities a plus.

James Donovan
Manager, Strategic Accounts

James has been going the extra mile for both candidates and clients since joining The Panther Group in 2009. When not at work, he spends his time having adventures with his two sons.

Fun Fact: James once had to shave his head when he lost a wager with a former Panther colleague that the Bruins would beat the Canadians in the playoffs.

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