Customer Service Representative

Auburn, MA 01501

Posted: 09/27/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 4101719

Are you seeking a new career in Customer Service? Our client is looking for Customer Service Representative to join their team!

Responsibilities:
  • Performs account maintenance, including address changes, payments, adjustments, statement requests
  • Must be able to work shifts between 10AM 7PM and have availability to work rotating weekends
  • Handles telephone inquiries, fax information/applications to customer
  • Prepares reports, files applications and other paper work as necessary
  • Monitors calls, audit log sheets and correspondence monthly
  • Researches overcharges and submits them for adjustment

Qualifications:
  • High School Diploma or the equivalent required
  • Previous customer service experience
  • Strong written and verbal communication skills

Ashley Dineen
Director, Client Services

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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