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Customer Service Representative

Dover, DE 19904

Posted: 05/17/2024 Employment Type: Contract To Hire Job Number: 41956 Pay Rate: 17.00

Job Description


Call Center Representative

The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.
 

Essential Duties and Responsibilities:
  • Process telephone inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges, and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paper work as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff members

Qualifications:
  • High School Diploma or the equivalent required
  • Previous customer service experience
  • Strong written and verbal communication skills

Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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About Dover, DE

Discover your next career opportunity in the charming Dover, Delaware area! From the historic downtown district to the stunning coastal beaches, Dover offers a mix of culture, history, and growth opportunities for job seekers. With landmarks like the Dover International Speedway and the captivating Biggs Museum of American Art, along with delicious cuisine like distinctive crab cakes and fresh seafood, this region is brimming with unique charm. Explore job listings in the area and consider joining this vibrant community for an exciting career journey. Start your new career adventure in Dover, DE today!
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