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Customer Service Representative

Exeter, NH 03833

Posted: 03/21/2022 Employment Type: Contract To Hire Job Number: 38004 Pay Rate: 17.00

Job Description

Are you looking for a call center customer service role in a highly reputable Healthcare Company? Apply today!

Primary Responsibilities:

Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach

Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts

Act as the primary resource for various clients including members, providers, employer groups and more

Express with urgency and professionalism when handling all inquires


Required Qualifications:

Associates degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred

Working knowledge of Microsoft Word, Excel and Outlook

Demonstrated telephonic customer service experience

Knowledge or familiarity with medical terminology

Third-party administrator or health insurance experience strongly desired

Ability to speak Spanish a plus
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