Customer Service Representative

Folsom, CA 95630

Posted: 03/25/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 3744840

Job Responsibilities

As a Customer Service Representative, you will assist current customers through inbound and/or outbound calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.

Your specific duties in this role will include:
  • The Customer Service Representative provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions
  • The Customer Service Representative has the ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.
  • Complete the eligibility determination process.
  • Generate case disposition letters
  • The Customer Service Representative assists callers in problem resolution, as needed.
  • Perform data entry functions with the use of imaged documents.
  • Respond to customer phone inquiries in a prompt, courteous, professional and concise manner.
  • Communicates effectively with management.

Education Requirements

High School or equivalent Required

Taylor Fraser
Client Relationship Manager

Taylor was born and raised in Massachusetts. She works with our professional services team that services strategic accounts throughout North America.

Fun Fact: When she is not at work, Taylor enjoys photography and watching The Office.

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.