Customer Service Representative

Folsom, CA 95630

Posted: 05/06/2019 Employment Type: Contract Industry: CSR Job Number: 3826550

Job Description

Your specific duties in this role will include:
  • The Customer Service Representative provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions
  • The Customer Service Representative has the ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.
  • Complete the eligibility determination process.
  • Generate case disposition letters
  • The Customer Service Representative assists callers in problem resolution, as needed.
  • Perform data entry functions with the use of imaged documents.
  • Respond to customer phone inquiries in a prompt, courteous, professional and concise manner.
  • Communicates effectively with management.
  • Bilingual Preferred

Education Requirements

High School or equivalent Required
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