Customer Service RepresentativeÂ
Â
Position Summary:
The Customer Service Representative serves as the primary point of contact for customers, ensuring a world-class customer experience. This role supports order fulfillment, customer communications, inventory monitoring, and cross-functional coordination with plant operations. The position requires strong administrative, organizational, and problem-solving skills with the ability to work independently in a fast-paced manufacturing environment.
Responsibilities:
• Serve as primary customer contact and ensure exceptional customer experience
• Convert customer purchase orders into manufacturing production orders
• Enter and maintain customer orders accurately in order fulfillment systems
• Monitor order status to ensure on-time delivery and customer commitments
• Communicate professionally with internal and external customers regarding order status, changes, estimates, and confirmations
• Ensure raw materials and tooling are ordered to support production needs
• Monitor and manage customer inventory levels and aged inventory
• Research and resolve order discrepancies, quality complaints, credits/debits, and returns
• Partner with operations, shipping, maintenance, sales, and design teams to support fulfillment
• Support implementation of new customer items and product launches
• Prepare clear, concise reports and customer correspondence
• Provide customer-specific reporting (OTD, MSF delivery, inventory status, order prioritization)
• Ensure customer price lists are accurate and updated as required
• Provide forecasts based on customer input and historical trends
• Participate in production meetings to track orders through final delivery
• Support NPI (non-price improvement) initiatives and operational efficiencies
• Demonstrate strong administrative, organizational, and communication skills
• Make daily decisions that balance customer satisfaction and plant capacity
• Work independently with minimal oversight while maintaining attention to detail
Â
Qualifications:
• High School Diploma/GED required; undergraduate degree preferred
• 0–2 years of relevant experience required (3 years customer service preferred per client expectations)
• Manufacturing or plant environment experience preferred
• Strong proficiency in Microsoft Excel and Word
• Ability to perform basic math (fractions, percentages, quantity calculations)
• Outstanding written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to multitask and work under pressure
• Demonstrated problem-solving and critical thinking ability
• Customer-focused mindset with strong relationship-building skills
• Team-oriented with flexibility and composure in a fast-paced environment
Key Competencies:
• Customer Focus
• Decision Making
• Attention to Detail
• Integrity & Trust
• Perseverance
• Composure
• Relationship Building
• Multi-tasking
• Quick Learner
• Exceptional Problem Solver
Pay Rate Range:Â Up to $25.00 depending on experienceÂ
#ZR
