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Customer Service Representative

Union, NJ 07083

Posted: 02/12/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 41462 Pay Rate: 18.50

Job Description


The Panther Group is seeking Customer Service Representatives for a call center in Union, New Jersey.

The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.

 

Essential Duties and Responsibilities:
  • Process telephone inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges, and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paper work as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff members

 

Qualifications:
  • High School Diploma or the equivalent required
  • Previous customer service experience
  • Strong written and verbal communication skills
  • Fluent in both English and Spanish preferred

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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