Customer Service Representatvie

Charleston, WV 25301

Posted: 04/15/2019 Employment Type: Contract Industry: CSR Job Number: 3786454

  • Responds to customer phone inquiries in a prompt, courteous and concise manner.

  • Documents all customer encounters in clear and concise logs.

  • Answers customer questions and assists in problem resolution.

  • Performs accurately all data entry functions to reflect customer activity/transactions.

  • Accesses, reads, and interprets customers and provider data elements within customer s application.

  • Provides callers with an unbiased information to assist customers with application and eligibility requirements.
Qualifications:
  • High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered.
  • Experience in data entry and call centers.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously

James Donovan
Manager, Strategic Accounts

James has been going the extra mile for both candidates and clients since joining The Panther Group in 2009. When not at work, he spends his time having adventures with his two sons.

Fun Fact: James once had to shave his head when he lost a wager with a former Panther colleague that the Bruins would beat the Canadians in the playoffs.

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