Customer Service Specialist III

Albany, NY 12211

Posted: 06/06/2019 Employment Type: Contract Industry: CSR Job Number: 3882668
Duties / Responsibilities: Handle high volume of inbound calls and respond to customer inquiries May assist in the processes required for medical case file creation Assist other team members in maintaining and collecting sensitive case documents Aid team members with case file maintenance, including filing, retention, and labeling Track and escalate case issues, as needed Review and research escalated case issues and respond in a timely manner Communicate effectively to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance. Perform other duties as assigned by management Meet Quality Assurance, production requirements, and other key performance metrics Listen attentively to customer needs and concerns; demonstrate empathy Education Required: High School Diploma or GED. Background & Experience Required: Preferable experience in a Call Center, human services, health care or service-related field.

Taylor Fraser
Client Relationship Manager

Taylor was born and raised in Massachusetts. She works with our professional services team that services strategic accounts throughout North America.

Fun Fact: When she is not at work, Taylor enjoys photography and watching The Office.

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.