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Eligibility Specialist

Crown Point, IN 46307

Posted: 09/18/2023 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 40714 Pay Rate: 18.00

Job Description

The Panther Group is hiring multiple individuals with excellent computer skills for a professional call center. This is a contract-to-hire position! 

*Location is minutes from Ivy Tech and Aldi

  • Apply eligibility rules and regulations when evaluating information submitted by customers.
  • Assist other Eligibility Specialists in answering all in-coming calls from customers.
  • Contact customers to clarify eligibility information if necessary.
  • Display excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Maintain updated knowledge of project and corporate policies and procedures.
  • Verify data, review case information, and prepare it for case disposition by the State Eligibility Consultant.
  • Reprocess applications, including case repair, and missing information responses in an accurate and timely manner.
  • Identify risks by escalating to management and routing technical issues to the appropriate staff.
  • Attend meetings and trainings as requested.

  • High school diploma, GED, certification, or equivalent experience required.
  • Experience with social services and/or Indiana Eligibility experience, preferred.
  • Strong critical thinking and problem-solving skills.
  • Experience with work/assignments that are moderately difficult, requiring judgement in resolving issues.
  • Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
  • Ability to build positive relationships among customers and peers.
  • Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment, with the ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Must be able to remain in a stationary position, at an office desk for an extended period of time.

Meet Your Recruiter

Patrick Melo

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