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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
20.71
HOUR
true
Enrollment Contact Representative
Posted: 06/02/2025
2025-06-02
2025-07-16
Employment Type:
Contract
Industry: Administrative Assistant
Job Number: 43233
Pay Rate: 20.71
Job Description
The Panther Group is seeking an Enrollment Contact Representative for a university in the Dedham, MA area. This is a contract opportunity that is onsite and will transition to remote after training is completed.
The Enrollment Contact Representative will serve as the front-line contact via phone for parents, students, and other university constituents.
Key Responsibilities & Accountabilities:
Key Responsibilities & Accountabilities:
- Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University.
- Responsible for a basic understanding of the major University offices to direct callers appropriately.
- Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
- Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity.
- Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
- Prior experience working in a Call Center or higher education and supporting adult learners is ideal.
Meet Your Recruiter
Amanda Krafcik
Amanda is a Client Success Manager and has 10+ years of experience in the staffing industry. She focuses on finding the best talent for our clients and is a passionate team player. Fun fact: Amanda loves movies and is always watching them or talking about them on podcasts.
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Ready to take the next step in your career? Explore job opportunities in the vibrant area around Dedham, Massachusetts! Nestled just 20 minutes southwest of Boston, Dedham offers a perfect blend of small-town charm and big-city amenities. Known for its rich history, picturesque town center, and proximity to attractions like Legacy Place and the beautiful Cutler Park Reservation, Dedham provides a unique backdrop for professional growth. With easy access to renowned art galleries, theaters like the Dedham Community Theatre, and exciting sporting events featuring Boston's beloved teams like the Celtics and Red Sox, Dedham is an ideal location to advance your career while enjoying all that New England has to offer. Start your job search today and discover the endless opportunities waiting for you in Dedham!