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FIeld Service Technician

Hill AFB, UT 84056

Posted: 02/09/2024 Employment Type: Contract Job Number: 41454 Pay Rate: 32.32

Job Description

The Panther Group has an immediate need for a Field Service Technician at the Hill AFB in Utah. 

  • Provide desktop/laptop and some server, IT support for customer.
  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning.
  • Resolves issues including contacting and assisting vendors.
  • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
  • Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc...
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process -Participates in the deployment of new software platforms.
  • Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
  • Verify with the customer that the problem has been resolved and close case.       
  • 5+ years’ experience in IT support role required.
  • Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008.
  • Candidate must work well in a team environment.
  • Have excellent communication skills.
  • Candidate must be self-motivated.
  • Have excellent trouble shooting and analytical skills.
  • Excellent knowledge of computer hardware, software, and terminology.
  • Excellent knowledge of computer systems and local area networks.
  • Excellent computer skills.
  • Excellent organizational skills
Education Required:
  • High School Diploma/GED required.
Active Secret Clearance Required.

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