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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
26.00
HOUR
true
The Panther Group has an immediate need for a Front Desk Administrator for a major healthcare provider in NY, NY.
This position would be working Monday through Friday 12pm to 8pm and has the possibility of going permanent.
JOB DESCRIPTION
Seeking a people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
SKILLS DESIRED
QUALIFICATIONS
Donnarae Szaban
Front Desk Administrator - 2nd Shift
Posted: 09/09/2024
2024-09-09
2024-11-03
Employment Type:
Contract To Hire
Job Number: 42391
Pay Rate: 26.00
Job Description
The Panther Group has an immediate need for a Front Desk Administrator for a major healthcare provider in NY, NY.
This position would be working Monday through Friday 12pm to 8pm and has the possibility of going permanent.
JOB DESCRIPTION
Seeking a people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
- Assist with patient appointment search using Epic software.
- Patient navigator to assist with wayfinding.
- Facilitate a working relationship between patients and the organization by providing excellent customer service.
- Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
- Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
- Help coordinate onsite visitor registration logistic and manage/instruct volunteers. Inventory office supplies.
- Light administrative duties (scanning, copying, emailing, ordering car services for patients).
- Professionally research and or resolve concerns by de-escalating issues.
- Demonstrate knowledge of online visitor policy/guidelines.
- Properly assist all walk-ins seeking a second opinion.
- Support security staff by assisting with monitoring visitors.
- Assist visitors with the visitor registration process
SKILLS DESIRED
- High Level of Customer Service – The best greetings for people walking into the hospital
- Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
- Patient Navigator/director - Assist patients with their appointments
- Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
- Types at least 45/50wpm
- Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients
- Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.
QUALIFICATIONS
- High School Diploma / GED with 2 years of proven experience,
- Bachelor's Degree preferred
- Must have intermediate digital literacy
- The ability to be dedicated, work independently and use good judgment
Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
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