Healthcare Customer Service Representative

Watertown, MA 02472

Posted: 05/20/2019 Employment Type: Contract Industry: Customer Service Representative Job Number: 3852656

Job Description




Are you looking to work in Health Care? Our client is looking for a Healthcare Customer Service Representative to join their team!



RESPONSIBILITIES:
  • Receives and responds to a high volume of incoming telephone calls
  • Accesses information and proficiently resolves member s concerns
  • Asks probing questions and takes the opportunity to educate members
  • Makes necessary outgoing phone calls to resolve member related inquiries
  • Adheres to assigned schedules to ensure appropriate phone queue coverage
  • Interacts and forms contacts with other departments in order to resolve issues
  • Participates in initiatives and/or responds to requests for help
  • Investigates member complaints
  • Assists in mentoring new staff as directed
  • Assist with department projects as needed

QUALIFICATIONS:
  • Associates degree or equivalent work experience preferred
  • 6-12 months of relevant experience in experience in health care, call center, retail, hospitality or corporate office
  • Knowledge of medical terminology is preferred
  • Proficiency with MS Windows
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Must be able to work cooperatively as part of a team
  • Bilingual preferred

Meet Your Recruiter

Ashley Dineen
Director, Client Services

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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