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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
32.00
HOUR
true
Lead End User Support Technician
Posted: 11/25/2025
2025-11-25
2026-01-04
Employment Type:
Contract
Industry: Help Desk
Job Number: 43863
Pay Rate: 32.00
Job Description
The Panther Group is hiring for a W2 Contract to Hire End User Support Technician role for one of our clients located in New York, NY.
This role is 100% onsite and the Pay Rate is $30 - $35 an hour depending on experience.
This role does NOT support Visas (OPT, H1B) and does not support C2C (Corp to Corp) or third party recruiters.
Technical Support
Candidate Profile
Working Conditions
This role is 100% onsite and the Pay Rate is $30 - $35 an hour depending on experience.
This role does NOT support Visas (OPT, H1B) and does not support C2C (Corp to Corp) or third party recruiters.
Technical Support
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Provide expert support for end-user technology, including device maintenance, upgrades, and troubleshooting.
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Manage local inventory, vendor logistics, and onsite hardware/peripheral needs.
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Deliver responsive VIP white-glove support to senior leadership—both onsite and remotely—occasionally outside standard business hours.
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Act as a technical escalation point for complex issues and Global Service Desk escalations.
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Conduct regular maintenance on all onsite IT equipment.
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Lead user onboarding, training, and technology orientation.
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Support and manage end-user devices across Windows and macOS environments.
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Provide setup and troubleshooting for Microsoft Teams Rooms and similar collaboration systems.
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Stay current on emerging technologies, security standards, and system updates.
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Oversee vendor relationships for onsite services, including printing solutions, hardware providers, and device peripherals.
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Ensure all technical operations comply with corporate IT security and regulatory requirements.
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Strengthen alignment between onsite and remote IT teams through structured check-ins and shared initiatives.
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Partner with managed service providers to maintain consistent processes and service levels.
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Work closely with cross-functional teams such as Facilities, HR, Employee Experience, and Risk to support site needs.
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Track and report on key performance indicators (KPIs) related to onsite IT operations.
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Lead onsite IT initiatives such as tech-lounge activities, office upgrades or moves, and other technology-driven site projects.
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Coordinate tasks including PC refresh, hardware receiving, meeting support, onboarding/offboarding, VIP support, and asset management.
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Serve as the main onsite technical lead for headquarters support, including escalation management.
Candidate Profile
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Bachelor’s degree in Information Systems, Computer Science, or related field; equivalent experience considered.
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7–10 years of enterprise-level IT support experience.
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ITIL certification preferred.
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Strong organizational and remote-coordination skills.
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Extensive experience providing high-touch support to senior executives.
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Excellent communication, interpersonal, and customer-service skills.
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Ability to prioritize and execute in a fast-paced environment.
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Strong proficiency in troubleshooting, diagnostics, and decision-making.
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Experience supporting Microsoft 365 suite, Windows OS, macOS, iOS, and collaboration tools.
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Familiarity with Active Directory, networking fundamentals, and server-side concepts.
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Experience supporting Microsoft Teams Rooms or similar platforms.
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Collaborative, proactive, and service-oriented mindset.
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Able to work effectively across cultures and dynamic workplace environments.
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Commitment to following corporate policies, standards, and best practices.
Working Conditions
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Occasional travel may be required to additional corporate locations.
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Flexibility to support onsite needs or escalations after hours when necessary
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Meet Your Recruiter
Wendy Pearce
Meet Wendy Pearce – Your Dedicated Recruiting Partner!
With a passion for connecting top talent with the right opportunities, Wendy Pearce is here to help you take the next step in your career. She brings years of experience in recruiting and a keen eye for matching skills with the perfect role. Whether you're exploring new job opportunities or looking for career advice, Wendy is ready to guide you every step of the way!
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