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Helpdesk Specialist

Augusta, ME 04330

Posted: 04/04/2024 Employment Type: Contract Job Number: 41761 Pay Rate: 32.00

Job Description

The Panther Group is looking for a full-time Information Systems Specialist II (ISS II) position located at Fairfield, ME. Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. This position will be on-premise at the site in Fairfield Maine. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with employees, the Helpdesk Manager and Associate Chief Information Officer. This position is eligible for overtime and may on occasion be asked to work nights and/or weekends. 
Minimum Qualifications: The required minimum qualifications include an associate degree in information technology or similar field and four years of relevant work experience. 
Required Knowledge, Skills, and Abilities include, but not limited to:
• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all campuses, as well as project management concerning computer/lab replacement cycles.
• Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers, requiring analysis and resolution.
• Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
• Ability to plan and assist various individuals in the labs by demonstrating proper use of the equipment and use of hardware and software.
• Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
• Ability to communicate effectively orally and in writing.
Required skills: 
Tier 1 Helpdesk support
Password Resets
Basic windows 
Higher Education Software Support 


Meet Your Recruiter

Talyn Scarbrough

Talyn is an IT staffing specialist with 5+ years of experience between both recruiting and sales in STEM environments. Talyn is focused on the candidate experience while finding the win-win situations matching candidates with the right opportunity for their career.


Fun Fact: Avid Pittsburgh Steelers fan!

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About Augusta, ME

Ready to take the next step in your career? Explore our job opportunities in and around Augusta, Maine! Nestled in the heart of New England, Augusta offers a perfect blend of countryside charm and vibrant city life. With its rich history, breathtaking landscapes, and proximity to the beautiful Kennebec River, Augusta provides endless opportunities for personal and professional growth. Enjoy the local cuisine at favorites like Red Barn, discover art at the Harlow Gallery, catch a show at the historic Augusta Colonial Theater, or immerse yourself in nature at the nearby Capitol Park. Join us in Augusta, ME, where every career path leads to adventure and success. Start your journey today!
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