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Helpdesk Support 1

Augusta, ME 04330

Posted: 10/10/2023 Employment Type: Contract Job Number: 40835 Pay Rate: 29.00

Job Description

Skill 1:     Customer Service 
Skill 2:     Desktop Support 
Skill 3:     Inventory Control 

Job Description:   
Years of Relevant Experience:  3-5 years in the desired environment
Preferred Education: 4-year college degree or equivalent experience
Role Description:
All roles specified in CTS1 plus the following:
•    Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
•    Participate in meetings and projects as assigned
•    Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.
•    Test and evaluate software and hardware products to determine applicability and value to agency operations.
•    Actively analyze and evaluate emerging software and hardware technologies/standards.
•    Develop appropriate functional and usability standards for the environments.
•    Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
•    Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.
•    Anticipate, identify, track, and resolve issues and risks affecting own work. Develop contingency plans as necessary.
•    Analyze the functional and/or technical impact of new product releases.
•    Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
•    Determine time estimates and schedule for own work and subordinate contractors/interns to resolve issues in a timely manner.
•    Identify and track issues, risks, and action items.

Meet Your Recruiter

Talyn Scarbrough

Talyn is an IT staffing specialist with 5+ years of experience between both recruiting and sales in STEM environments. Talyn is focused on the candidate experience while finding the win-win situations matching candidates with the right opportunity for their career.


Fun Fact: Avid Pittsburgh Steelers fan!

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