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Helpdesk Support 1
Augusta, ME 04330 US
Job Description
Skill 2: Â Â Â Desktop SupportÂ
Skill 3: Â Â Â Inventory ControlÂ
Job Description: Â Â
Years of Relevant Experience: Â 3-5 years in the desired environment
Preferred Education: 4-year college degree or equivalent experience
Role Description:
All roles specified in CTS1 plus the following:
•   Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
•   Participate in meetings and projects as assigned
•   Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.
•   Test and evaluate software and hardware products to determine applicability and value to agency operations.
•   Actively analyze and evaluate emerging software and hardware technologies/standards.
•   Develop appropriate functional and usability standards for the environments.
•   Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
•   Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.
•   Anticipate, identify, track, and resolve issues and risks affecting own work. Develop contingency plans as necessary.
•   Analyze the functional and/or technical impact of new product releases.
•   Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
•   Determine time estimates and schedule for own work and subordinate contractors/interns to resolve issues in a timely manner.
•   Identify and track issues, risks, and action items.
Meet Your Recruiter
Talyn Scarbrough
Talyn is an IT staffing specialist with 5+ years of experience between both recruiting and sales in STEM environments. Talyn is focused on the candidate experience while finding the win-win situations matching candidates with the right opportunity for their career.
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