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The Panther Group
https://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.png
https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
34.00
HOUR
true
Helpdesk specialist
Posted: 05/13/2024
2024-05-13
2024-06-15
Employment Type:
Contract
Job Number: 41919
Pay Rate: 34.00
Job Description
Top 3 Skills:
Hardware/Software troubleshootingÂ
customer serviceÂ
self-motivated/directedÂ
The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.Â
• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.Â
• Remove unsupported or vulnerable software from end users' computers.Â
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.Â
Hardware/Software troubleshootingÂ
customer serviceÂ
self-motivated/directedÂ
The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.Â
• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.Â
• Remove unsupported or vulnerable software from end users' computers.Â
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.Â
Meet Your Recruiter
Talyn Scarbrough
Talyn is an IT staffing specialist with 5+ years of experience between both recruiting and sales in STEM environments. Talyn is focused on the candidate experience while finding the win-win situations matching candidates with the right opportunity for their career.
Fun Fact: Avid Pittsburgh Steelers fan!
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