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IT Desktop Support Specialist

Bradenton, FL 34211

Posted: 03/29/2024 Employment Type: Direct Hire Job Number: 41742 Pay Rate: 62,000

Job Description

The Panther Group is looking for motivated individuals to join the team as an IT Desktop Support Specialist working for a local manufacturing leader in machine automation. Apply NOW!

DUTIES AND RESPONSIBILITIES
  • Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat.
  • Create and maintain comprehensive documentation for IT systems, configurations, and processes.
  • Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner.
  • Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes.
  • Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation.
  • Decommission exiting employee’s computer equipment.
  • Contribute to the continuous improvement of the help desk process.
  • Manage Electronic Data Interchange of business information with suppliers.
  • Keep record of problems and their resolution
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Travel 1 – 3 times a year to our other facilities in Wisconsin and Florida.
  • Meet requested SLA time frames.
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
  • Support IT Department in the changes and maintenance of the company ERP NetSuite.

EDUCATION
  • Bachelor’s degree in information technology or a relevant field. Industry certification in relevant computer languages or software.

EXPERIENCE
  • 2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services.
  • Excellent decision-making, time management and problem-solving skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Ability to be able to handle customer feedback on IT services.
  • Excellent communication and interpersonal skills.
  • Experience in desktop hardware/ software configuration in an enterprise environment.
  • Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory.
  • In-depth knowledge of Mobile device management (JAMF/ Intune).
  • Extensive experience working with different operating systems including Windows and Mac.
  • Ability to handle projects efficiently and effectively.
  • Proven ability to multi-task, effectively determine priorities, and meet SLAs.
  • Experience working with a remote workforce in multiple locations is a must.

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