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IT Help Desk
Job Description
The Panther Group is seeking an IT Help Desk Support Specialist for our client in downtown Boston. This person will provide hands-on technical support for a dynamic end-user environment. This is a W2 consulting opportunity supporting day-to-day IT operations, user onboarding, and issue resolution across software, hardware, and enterprise systems.
Key Responsibilities:
- Provide support and troubleshooting for a wide range of software applications and hardware systems to enable end users to perform their roles effectively
- Manage onboarding of new users, including creation of Active Directory accounts, email, application access, and VPN setup
- Create and manage Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and distribution groups; assign appropriate permissions
- Administer Active Directory security groups and maintain on-premises file share permissions
- Monitor and manage help desk tickets in ServiceNow, including processing requests and triaging issues to appropriate support teams
- Respond promptly and effectively to IT Help Desk requests from users, vendors, and internal teams
- Execute proper offboarding procedures, including account deactivation and access removal
- Provide remote access and VPN support, including end-user guidance and training
- Support Microsoft Windows and Microsoft Office environments
- Utilize remote desktop tools to troubleshoot and resolve user issues
- Maintain a professional and customer-focused approach in all communications
- Leverage internal knowledge bases, documentation, and vendor resources to resolve technical issues
- Advocate for end users to ensure timely, high-quality IT support across the organization
- Perform additional duties and special projects as assigned
Required Skills & Experience:
- Minimum of 3 years experience in a similar role
- Working knowledge of Microsoft Office 365 (including MFA, SharePoint, Teams, and Exchange)
- Experience with Active Directory user and group management
- Familiarity with ServiceNow or similar ticketing systems
- Strong troubleshooting skills across Windows environments, hardware, and common business applications
- Experience supporting VPN and remote access tools
- Excellent communication and customer service skills
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Wendy Pearce
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