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IT Operations Support Specialist - Temporary Assignment
New York, NY 10017 US
Job Description
Responsibilities
- Accurate handling of (daily) IT operational tasks, standard IT processes and end user support (including trading room)
- Actively driving forward and supporting of local and head-office managed projects and activities for implementation and update of processes, applications and infrastructures
- Maintaining local server room and IT infrastructures (LAN, WAN, patching etc.), including necessary documentation updates
- Following global policies as set forth by the management to support and manage user access requests (incl. physical access) as well as ensuring global and local policies are complied with
- Supporting and management of user access requests (incl. physical access) according to global policy
- Enhancement and professionalization of Business Continuity Plan infrastructure and process
- At least five years’ experience of IT operation in a major banking environment including trading floor support
- Strong knowledge of IT infrastructures; knowledge of business continuity planning and disaster recovery (technically and organizationally) will be an advantage
- Profound understanding of operational ITIL processes (e.g. incident management, configuration management, change management), ITIL/CPIT certification is an advantage
- University graduates in Computer Science or related disciplines
- Analytic thinking and procedural working approach.
- Good implementation strength, focusing on goals to be achieved.
- Great team player, willing to integrate in a well-established local team of IT experts
- Proactive working attitude, active tracking and driving of topics, willingness to learn, to develop and to take over new roles, take over responsibilities especially towards IT compliance related matters as a mid-term perspective
- Ability to manage user expectations within the framework of existing IT policies and standards
- Willingness to occasionally work on weekends and out of business hours when required
- Excellent communication skills, verbally and in writing in English (and local language if applicable), ability to communicate in German is an advantage
Meet Your Recruiter
Wendy Crowell
Wendy is a Client Relationship Manager for Panther’s Strategic Accounts division. Wendy focuses on the delivery of top talent to Panther clients to ensure their recruiting needs are met. She is passionate about helping candidates take the next steps in their careers while partnering with new and existing clients to attract candidates.
Fun fact: She loves to flip furniture in her spare time.
