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Salesforce Business Analyst
Job Description
The Panther Group is seeking an experienced SalesForce Business Analyst to join our technology team at a University in Boston, MA. This is a hybrid opportunity requiring 3 days onsite each week.
The Salesforce Business Analyst serves as a critical liaison between business stakeholders and the Salesforce development team, translating business requirements into technical solutions within the Salesforce platform. This role supports multiple organizational units by analyzing business processes, identifying opportunities for improvement, and ensuring Salesforce solutions align with institutional goals and user needs.
Key Responsibilities:
The Salesforce Business Analyst serves as a critical liaison between business stakeholders and the Salesforce development team, translating business requirements into technical solutions within the Salesforce platform. This role supports multiple organizational units by analyzing business processes, identifying opportunities for improvement, and ensuring Salesforce solutions align with institutional goals and user needs.
Key Responsibilities:
- Gather and document business requirements through stakeholder interviews, workshops, and process analysis, breaking down complex problems to identify root causes
- Create functional specifications, user stories, and acceptance criteria with attention to accuracy and completeness
- Collaborate effectively with cross-functional teams including developers, administrators, and business stakeholders to design solutions leveraging standard Salesforce functionality
- Develop test plans, conduct user acceptance testing, and validate solutions meet business requirements and user needs
- Serve as liaison between business stakeholders and technical teams across multiple organizational units, managing expectations and building strong relationships
- Create training materials and provide end-user support with customer-focused approach during solution implementation
- Participate in Agile ceremonies and support project planning, demonstrating adaptability in fast-paced environment with changing priorities
- Configure declarative Salesforce features, support data migration initiatives, and stay current with Salesforce releases and best practices
- Bachelor’s degree in business administration, Information Systems, Computer Science, or related field
- 5+ years of Business Analyst experience, preferably with Salesforce implementations, and 2+ years hands-on Salesforce platform experience
- Strong understanding of Salesforce data model, security model, platform capabilities, and proficiency creating reports and dashboards
- Experience working in Agile/Scrum environments and familiarity with SDLC methodologies
- Proficiency with requirements management tools (Jira, Azure DevOps) and knowledge of data analysis and integration concepts
- Excellent analytical, problem-solving, and communication skills with ability to translate technical concepts for non-technical audiences
- Demonstrated ability to manage multiple priorities, facilitate stakeholder sessions, and work independently or as part of a team
- Strong attention to detail with self-motivated approach to continuous learning
- Salesforce Administrator Certification (ADM-201)(must)
- Salesforce Business Analyst Certification
- Experience in higher education environment
- Experience with Salesforce Lightning Experience
- Knowledge of Salesforce DevOps and release management processes
Meet Your Recruiter
Wendy Pearce
Meet Wendy Pearce – Your Dedicated Recruiting Partner!
With a passion for connecting top talent with the right opportunities, Wendy Pearce is here to help you take the next step in your career. She brings years of experience in recruiting and a keen eye for matching skills with the perfect role. Whether you're exploring new job opportunities or looking for career advice, Wendy is ready to guide you every step of the way!
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Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!