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ITSM Consultant
Augusta, ME 04330 US
Job Description
Strong experience in REST API design and development using industry
standards
•   Experience in using Azure Active Directory (AD) Graph API
JOB DESCRIPTIONÂ
Responsibilities include being hands-on with the product and tailoring the
application to business requirements.
Top Skills Needed:Â
1: Â Â Â IFS Assyst
2: Â Â REST API Â
3: Â Â Â Azure Active Directory (AD) Graph APIÂ
Job requirements and duties are as follows:
•   Strong experience with preferably, IFS Assyst ITSM tool, or another ITSM
tool
•   Design, develop, and configure IFS Assyst requirements
•   Manage user permission and roles in IFS Assyst
•   Assist with data gathering/loading, knowledge transfer and ongoing best
practice guidance
•   Knowledge of business processes, process improvements and system
development
•   Knowledge of performance metrics and reporting, technical problem
resolution and risk management
•   Responsible for defining and maintaining processes, ensuring that they
can be effectively executed; this includes identifying the workflow,
monitoring progress, performing audits and improving overall efficiency of
IFS Assyst implementation at the client
•   Create customer process and system documentation, provide technician
training
•   Support the State in testing of the system and adjusting the system based
on the test results
•   Strong experience in REST API design and development using industry
standards
•   Experience in using Azure Active Directory (AD) Graph API
•   General understanding of underlying infrastructure/platform services
requirements like Azure   Â
Meet Your Recruiter
Talyn Scarbrough
Talyn is an IT staffing specialist with 5+ years of experience between both recruiting and sales in STEM environments. Talyn is focused on the candidate experience while finding the win-win situations matching candidates with the right opportunity for their career.
Fun Fact: Avid Pittsburgh Steelers fan!
