The Panther Grouphttps://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.pnghttps://www.thepanthergrp.comhttps://www.thepanthergrp.comtrue
Manager, Digital Fraud Investigations
The Digital Fraud Investigations Manager is responsible for overseeing all aspects of digital fraud detection, investigation and prevention. This role requires a deep understanding of digital fraud schemes, advanced investigative skills and the ability to implement strategies to provide a safeguard from fraudulent activities. Â
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This position relies heavily on the management of a team, analytics, problem solving and the ability to recognize non-obvious patterns. Equally important the position relies on excellent judgment to plan and execute projects, tasks and the ability to perform in a change management environment within the Agile method of project management.Â
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Specific duties include, but are not limited to, the following: Â
Perform in-depth reviews and analysis on complex and digital financial crime matters
Manage a team of professionals that perform digital fraud investigative and analytic functions
Train and maintain a team of highly skilled professionals that are cross-functional and adaptable
Continuously work to understand and mitigate losses to ensure the highest level of loss avoidance, reduction and mitigation
Collaborate with all levels of leadership across all channels to drive strategic business plans and initiatives related to the mitigation of operational risk as it applies to digital fraud
Design, manage and influence operational best practices within the organization
Proactively improve operational efficiency to mitigate losses
Identify new and emerging fraud trends across all digital channels
Manage and deploy countermeasures and analyze the impact for all areas of digital financial crimes
Manage, monitor and analyze fraud rule strategies for trending performance
Serve as a Subject Matte Expert (SME) regarding digital fraud-related inquiries and matters
Assist project teams and other departments with the planning and implementation of new or improved digital fraud-related technology and proceduresÂ
Work closely with IT, Operations, Digital Solutions and Risk Management to ensure a unified approach to digital fraud prevention and responseÂ
Establish and maintain relationships with law enforcement, external stakeholders, including industry groups and fraud prevention networks
Provide VP, Financial Crimes & Intelligence with detailed intelligence and reporting on financial crime across all digital channels and administer a program that promotes the proactive mitigation of financial crimes
Be acutely aware of and report to VP, Financial Crimes & Intelligence cluster patterns of digital financial crime
Perform other related duties as requested and special projects as assigned
Requirements:Â
Bachelor’s degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both
Minimum 7-10 years of work experience in investigations and or financial institution experience in the area of digital fraud prevention, detection and investigation
Extensive knowledge of Zelle framework and network rules
Extensive knowledge of Online Banking platforms Â
Strong background in predictive analysis
Superior organizational skills including prioritizing, scheduling, time management & meeting deadlines.
Industry recognized certifications with an emphasis on CFE (preferred)
Extensive knowledge and understanding of Federal/State/Local criminal statutes, regulatory, and complianceÂ
Familiarity with the Agile Methodology of project management
Proven track- record as an innovative and forward thinker with a proactive approach
The ability to maintain confidential information
Must be able to demonstrate a One Team mentality
Excellent organization skills including prioritizing, scheduling, time management & meeting deadlines
Proven initiative to be a self-starter and proactive approach
Professional appearance and demeanor
Ability to display professional maturity, sound judgment and experience
A high degree of inquisitiveness, skepticism, creativity, diplomacy, and ethical standards is required
Flexible hours as required
Demonstrated success in planning, organizing, and leading people and activities. Ability to motivate, direct, and coach staff
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
Technologically proficientÂ
Proficiency in Verafin Monitoring/Case Management (preferred)
Leadership Competencies:Â
Proven ability to manage change
Capacity to take calculated risks and innovate
Experience in setting vision and strategy
Lead by example and encourage the team to develop adaptability
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