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Member Services (Customer Service) Associate

Hunt Valley, MD 20131

Posted: 06/05/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 42019 Pay Rate: 22.00

Job Description

Member Services (Customer Service) Associate
 
Summary:
This is a full-time Temp-to-Hire position that provides administrative support to the Member Services Department.  

Tasks/Responsibilities:
  • Answer questions and resolve issues based on phone calls and other member inquiries
  • Document and track contact with members
  • Educate members on company self-service options
  • Exhibit flexibility necessary to ensure customer focused quality
  • Such other duties or tasks to assist the department as may be necessary
Skills/Requirements:
  • Must be proficient in MS Word, Excel, and Outlook.
  • Excellent verbal and written communication skills required.
  • A professional appearance and telephone manner is essential.
  • Must have a good command of the English language, oral, and written.
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
  • Ability to maintain confidentially
  • Needs to be receptive to and accepting guidance from others
  • Ability to deal with difficult people and their problems
  • Able to work well in a team environment
  • Able to work in a diverse group of people
  • Intermediate level of proficiency in Microsoft Office programs
  • Having insurance and/or benefits experience and have had insurance or member claims call center or phone experience will be given preference
Physical Demands:
  • Be able to sit for long periods of time
targeted maximum to $22/hr DOE
 

Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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About Hunt Valley, MD

Discover exciting job opportunities in the vibrant area surrounding Hunt Valley, Maryland! Nestled in the heart of Baltimore County, Hunt Valley offers a perfect blend of picturesque landscapes, thriving businesses, and a rich cultural heritage. With easy access to renowned landmarks like Oregon Ridge Park, the Hunt Valley Towne Centre, and the fascinating National Lacrosse Hall of Fame, this region is brimming with opportunities for career growth and work-life balance. From savoring authentic Maryland crab cakes to exploring local art galleries, theaters, and cheering for the Orioles at Camden Yards, this area promises an enchanting lifestyle. Dive into our job listings today and unlock your next career adventure in this charming and dynamic region!
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