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The Panther Group
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Microsoft Exchange (SME)
Posted: 04/01/2025
2025-04-01
2025-05-22
Employment Type:
Direct Hire
Industry: Help Desk
Job Number: 43020
Job Description
Microsoft Exchange (SME)
This position will be responsible for providing DL / L3 support on
Messaging Exchange 2019, OCS, and SharePoint Servers.
Primary Responsibility:
This position will be responsible for providing DL / L3 support on
Messaging Exchange 2019, OCS, and SharePoint Servers.
Primary Responsibility:
- Addressing L3 Escalation Server issues
- Addressing L3 Escalation Client issue (Outlook, OWA, POP3, RPC over HTTP etc., ).
- Addressing L3 Escalation on OCS / Airwatch support
- Addressing L3 Escalation on Share Point issue
- Addressing L3 escalation on Active Directory, DNS and DHCP
- Maintain system and service availability as per the Service Level Agreement (SLA).
- Design/ Plan for New Implementation and Migration Activity. Lead the teams in all phases of production implementations.
- Implement change records as required (ITSM Process).
- Review Monthly Report. Provide solution for abnormal system performance reported in Monthly Report.
- Perform Exchange Server/ Environment tuning activities where appropriate. Make recommendations to improve health of the system where necessary.
- Ensure that all documentation for the systems (AD, DNS, DHCP, Messaging Architecture, Mail Flow diagrams) are updated after changes.
- Provide on-call support as scheduled (Shared Delivery).
- Good understanding of Exchange (Latest Versions - 2016 and above).
- Good understanding of Microsoft Office SharePoint Server 2010 and above, SharePoint Designer
- Knowledge must include architectural design, web parts, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations.
- In depth experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and/ or Business Intelligence.
- SharePoint experience must include SharePoint Designer workflows, effective use of the data view web part, content query web part, data form web part, navigation customization, and some branding customization.
- Good understanding of Active Directory (about Forest/ Domain Architecture, Replication, Disasters recovery).
- Good understanding of Exchange Components: (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/ Busy)
- Good Understanding of Exchange Architecture Services that run on Exchange 2016 and above Server Roles Edge, Hub, CAS & Mailbox.
- Good understanding about one Backup Application and the various methods about backing and restoring Exchange Database and configurations.
- Good understanding of Exchange spam filtering products.
- Good understanding about MS Cluster on Exchange 2016 and above
- Good understanding about and Hands on experience with regard to High Availability Features and Exchange failover technologies.
- Good Knowledge on Collaborating Applications (Airwatch and other MDM products)
Extensively worked on Windows core infrastructure services like Active Directory, DNS/ DDNS/ WINS and DHCP services - Working Knowledge of RAS/ VPN, Web Servers, Clusters, and backup/ restore
- Good Knowledge of Server Hardware/ RAID, SAN, Backup Applications. Good understanding about upgrading, transitioning and migrating Exchange to the latest version.
- Good understanding Exchange Tools that will help in Troubleshooting, Monitoring and fine-tuning of Exchange
- Exchange Best Practice Analyzer Report, Exchange Performance Troubleshooter Analyzer, MPS Report
- Minimum 7-8 years of experience working in AD, DNS, Messaging Environment (Demonstrated experience (minimum 5 years of experience) in maintaining and supporting Exchange at the server level in an enterprise environment. ) implementing and maintaining complex solutions.
- Demonstrated experience in ITIL best practices methodologies
- DoE a base salary $130K-$145K
Meet Your Recruiter
Andrew Cloonan
Andrew Cloonan is a seasoned professional with a strong background in sales and account management. His experience spans various industries, including technology and finance, where he has consistently demonstrated his ability to drive business growth and build lasting client relationships. Andrew's expertise includes strategic planning, team leadership, and market analysis, making him a valuable asset in achieving organizational objectives.
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