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Customer Service Representative

Ready to embark on a rewarding career as a Customer Service Representative? Join us to explore exciting job opportunities in this dynamic industry! Customer service roles offer a unique blend of innovation, the chance to make a meaningful impact on society, and abundant job satisfaction. As a Customer Service Representative, you'll have the opportunity to engage with diverse customers, problem-solve creatively, and contribute to building strong relationships. Find your next career move with us and unlock pathways for professional growth and development in the fast-paced world of customer service.

Office Assistant

Middle River, MD 21220

Posted: 03/07/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 41607 Pay Rate: 16.50

Job Description

The Panther Group is seeking Office Assistant for a call center in Union, New Jersey.

Office Assistant 

Position Job Summary:
The Office Assistant is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures.

Hours: Department hours are 7am-4:40pm M-F, flexibility in start time available.

Essential Duties and Responsibilities include the following and other duties may be assigned:
  • Assists customers with the account opening process.
  • Receives incoming email requests regarding customer services.
  • Responds to escalated to customer inquiries that require judgment in resolving issues or in making recommendations.
  • Accurately explains the terms/conditions and policies/procedures relating to the account.
  • Processes account payments.
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
  • Performs account maintenance, including account changes, adjustments, and statement requests.
  • Other duties as assigned. Qualifications:
  • Customer Service: minimum 1 year experience
  • Data entry: minimum 1 year experience preferred.
  • Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
  • Must be detail oriented and proficient

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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