The Panther Grouphttps://www.thepanthergrp.com/wp-content/uploads/2022/03/sm-logo-200x200-1.pnghttps://www.thepanthergrp.comhttps://www.thepanthergrp.comUSD34.00HOURtrue
About the Role:
The PC Refresh technician works under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to users scheduled for refresh. Reclaim prior equipment, update documentation and assist with disposal process. Â
What We Offer:
9-80 Work Schedule (This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
On-going learning opportunities within a diverse, inclusive and rewarding work environment
Onsite cafeteria, fitness center, and outdoor fitness track
Responsibilities to Anticipate/Expect:
Schedule, image, install software, test and deploy new PCs to users
Reclaim prior equipment, update documentation and assist with disposal process
Troubleshoot hardware at point of install to ensure user is able to perform duties
Investigate and resolve desktop operating system and software issues
Communicate with users and management about PC Refresh schedule and status
Position Requirements:
Bachelor’s Degree is preferred; experience will be considered in lieu of degree
1-3 years’ experience in desktop support services
Certifications such as A+ or Microsoft MC a bonus
Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
Technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware troubleshooting experience
Equipment support experience with Dell, EMC, Cisco, etc.
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to investigate PC and software issues
Effective interpersonal skills and relationship-building skills
Written and oral communication skills
Ability to present ideas in user-friendly language
Analytical and problem-solving abilities, with attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
A strong customer-service orientation
Driver’s license in good standing
Other Information:
Able to for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
Lifting and transporting of heavy to moderately heavy objects, such as computers,
workstations, monitors, and peripherals
Flexibility to work above and below desk height and on a ladder
Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume
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About Sterling Heights, MI
Ready to take your career to new heights? Explore job opportunities in and around Sterling Heights, Michigan! Located in Macomb County in the southeastern part of the state, Sterling Heights offers a vibrant community with excellent growth prospects. From the stunning art at the Macomb Center for the Performing Arts to the delectable cuisine at Lakeside Mall, this area has something for everyone. Home to the Detroit Institute of Arts, the Detroit Tigers at Comerica Park, and the peaceful Dodge Park, Sterling Heights is a blend of culture, sports, and nature. Join us in this welcoming city and discover the perfect job opportunity that aligns with your career goals.
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